Privacy & Cookies Policy
1. Introduction
Welcome to Grandeurlane.com. Grandeurlane LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy and Cookie Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, Grandeurlane.com (the “Site”), and use our services.
By using our Site, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information that you provide directly to us, information collected automatically when you use our Site, and information from third-party sources.
A. Information You Provide to Us
Account Creation: When you create an account, we collect personal identifiers such as your name, email address, and password.
Order and Purchase Information: When you place an order, we collect information necessary to process it, including your name, shipping address, billing address, email address, and phone number.
Payment Information: We use Stripe, a third-party payment processor, to handle all transactions. We do not collect or store your credit card or financial details on our servers. The information you provide is given directly to Stripe and is subject to Stripe’s privacy policy.
Communications with Us: When you contact us through our contact forms or for customer support, we collect your name, email address, and any information you include in your message.
Product Reviews and Comments: If you choose to leave a review or comment on our Site, we collect the information you provide, which may be displayed publicly along with your name or username.
Marketing Subscriptions: When you subscribe to our newsletter, we collect your email address to send you promotional materials.
B. Information We Collect Automatically
Device and Usage Data: When you access the Site, we automatically collect certain information, including your IP address, browser type, operating system, device information, pages you view, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to operate and analyze our Site, and for marketing purposes. Please see Section 5 for more details.
3. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Manage Our Services: To create and manage your account, process and fulfill your orders, and provide shipping and delivery.
To Communicate with You: To send order confirmations, shipping updates, and respond to your customer service inquiries.
For Marketing and Advertising: To send you newsletters, promotional offers, and other marketing communications you have consented to receive. We also use this data to show you personalized advertisements on third-party platforms like Meta (Facebook and Instagram) and TikTok.
For Analytics and Site Improvement: To monitor and analyze website traffic and usage trends with tools like Google Analytics, helping us improve our Site’s functionality and your user experience.
For Security and Legal Compliance: To protect the security and integrity of our Site, prevent fraud, and comply with legal obligations.
4. How We Share Your Information
We do not sell your personal information. We may share your information with the following categories of third parties:
Payment Processors: We share transaction information with Stripe to process your payments securely.
Shipping and Logistics Partners: We share your name, shipping address, and contact information with various shipping carriers to deliver your orders. The specific carrier depends on your location and the shipping method selected.
Marketing and Advertising Partners: We share certain information with partners like Meta and TikTok to facilitate targeted advertising campaigns and measure their effectiveness.
Analytics Providers: We share data with Google Analytics to understand how our users interact with the Site. This data is often aggregated and anonymized.
Legal Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Cookies and Tracking Technologies
Our Site uses cookies and similar technologies (like pixels) to enhance your experience. A cookie is a small file placed on your device.
Types of Cookies We Use:
Essential Cookies: Necessary for the website to function, such as keeping items in your shopping cart.
Performance Cookies: Help us understand how you use our Site (e.g., Google Analytics).
Functional Cookies: Remember your preferences (e.g., language or currency).
Advertising Cookies: Used by us and our partners (Meta, TikTok) to deliver relevant ads to you on and off our Site.
Your Choices: Most web browsers are set to accept cookies by default. You can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.
6. Your Privacy Rights and Choices
You have rights and choices regarding your personal information:
Access, Update, or Delete Your Information: You can review and change your personal information by logging into your account profile. You may also request access to, correction of, or deletion of your personal data by contacting us at info@grandeurlane.com.
Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of each email.
“Do Not Track” Signals: Some web browsers have a “Do Not Track” (DNT) feature. Our Site does not currently respond to DNT signals.
7. Data Security
We implement reasonable security measures, such as using a Secure Sockets Layer (SSL) certificate, to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
8. Children's Privacy
Our Site is not intended for children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy and Cookie Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the “Last Updated” date.
10. Contact Us
If you have any questions or concerns about this Privacy and Cookie Policy, please contact us at:
Grandeur Lane LLC
Email: support@grandeurlane.com
